Shipping & Returns Policy – T Ryder Designs

1. Shipping Policy

1.1 Domestic Shipping

• Orders typically arrive within 2–7 business days.

• Orders are usually dispatched within 2–4 business days (Monday–Friday, excluding national holidays).

1.2 International Shipping

• Orders typically arrive within 7–30 days, depending on courier and destination.

• Import duties and taxes may apply and are the responsibility of the customer.

• Refusal to pay duties: goods returned at customer’s expense; refund issued minus return shipping.

1.3 Shipping Costs

• Calculated at checkout based on weight, dimensions, and destination.

• Shipping fees are collected at purchase and are non-refundable.

1.4 P.O. Box & Military Shipping

• P.O. Boxes: via postal services only

• Military addresses (APO/FPO): via USPS only

1.5 Tracking

• A tracking link will be provided upon dispatch.

1.6 Damaged or Lost Parcels

• Damaged parcels: refuse delivery if possible, then contact us.

• Lost parcels: refunds or replacements processed after courier investigation.

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2. Returns & Refunds

2.1 Custom Orders

• All T Ryder Designs products are custom-made.

• No refunds or exchanges once an order is processed or created.

2.2 Returns Due to Change of Mind

• Must be requested within 30 days of receipt.

• Items must be returned unused, in original packaging, and resellable.

• Return shipping is at the customer’s expense.

• Refunds for change-of-mind returns are issued as store credit only.

2.3 Warranty Returns

• Valid warranty claims must be submitted within 90 days of receipt.

• Customers prepay shipping; reimbursement occurs once the claim is approved.

• Options upon approval:

  1. Refund to original payment method

  2. Store credit

  3. Replacement item (if in stock)

2.4 Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable software

• Health and personal care items

• Perishable goods (food, flowers, etc.)

• Hazardous or flammable items

2.5 Sale Items

• Only regular-priced items may be refunded.

• Sale items are non-refundable.

2.6 Exchanges

• Only defective or damaged items may be exchanged.

• Contact tryderdesigns@gmail.com to arrange an exchange.

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3. Gifts

• If marked as a gift, returned items result in gift credit.

• If not marked as a gift, refunds go to the original purchaser.